Auto suggest (Type Ahead) is not functioning.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

Auto suggest (type ahead) is failing on some or all servers.

 Resolution:

If auto suggest (type ahead) is not working properly or at all you can do the following to get it functioning again:

-Log into Service Desk

-Go to your administrations tab\Options Manager\Web

Click on 'auto_suggest_status' on the list to the right

-Once clicked you will have a window open where you will have click the 'edit' button

-Once the edit button is clicked you will have to do one (1) of two (2) things:

• If the feature is installed prior to the issue, you can go ahead and deinstall and then reinstall the feature
• If the feature was not installed you will have to go ahead and install the feature.

-Once the feature has been installed/re-installed you will have to recycle your services in order for the feature to take in effect again.

After Recycle of the Services make sure the following Variables are updated/present in $NX_ROOT\Nx.env file.

@NX_AUTO_SUGGEST_STATUS=ON 

@NX_MAX_RECORDS_AUTO_SUGGEST=25 

@NX_MIN_CHARS_AUTO_SUGGEST=3

 

 

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: