Auto suggest (Type Ahead) is not functioning.
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Auto suggest (Type Ahead) is not functioning.


Article ID: 39846


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



Auto suggest (type ahead) is failing on some or all servers.


If auto suggest (type ahead) is not working properly or at all you can do the following to get it functioning again:

-Log into Service Desk

-Go to your administrations tab\Options Manager\Web

Click on 'auto_suggest_status' on the list to the right

-Once clicked you will have a window open where you will have click the 'edit' button

-Once the edit button is clicked you will have to do one (1) of two (2) things:

  • If the feature is installed prior to the issue, you can go ahead and deinstall and then reinstall the feature
  • If the feature was not installed you will have to go ahead and install the feature.

-Once the feature has been installed/re-installed you will have to recycle your services in order for the feature to take in effect again.

After Recycle of the Services make sure the following Variables are updated/present in $NX_ROOT\Nx.env file.








Release: SDMU0M99000-14.1-Service Desk Manager-Full License