Auto suggest (type ahead) is failing on some or all servers.
If auto suggest (type ahead) is not working properly or at all you can do the following to get it functioning again:
-Log into Service Desk
-Go to your administrations tab\Options Manager\Web
Click on 'auto_suggest_status' on the list to the right
-Once clicked you will have a window open where you will have click the 'edit' button
-Once the edit button is clicked you will have to do one (1) of two (2) things:
-Once the feature has been installed/re-installed you will have to recycle your services in order for the feature to take in effect again.
After Recycle of the Services make sure the following Variables are updated/present in $NX_ROOT\Nx.env file.
Release: SDMU0M99000-14.1-Service Desk Manager-Full License