Unable to use the built-in IVR message provider twilioIvr in VIP AuthHub

Products

• VIP Authentication Hub

Issue/Introduction

The message provider API returns a provider, named "twilioIvr"

GET https://<SSP_FQDN>/default/admin/v1/MessageProviders

 

The response includes:

        "providerName": "twilioIvr",

 

The presence of "twilioIvr" provider is explained here

However, this message provider cannot be used. The only way to use IVR is via custom provider.

Request:
PATCH https://<SSP_FQDN>/default/admin/v1/Configs

PATCH data:
[
{
   "name": "ivrProviderToBeUsed",
   "value": "twilioIvr"
}
]

Response:
{
    "errorCode": "91000013",
    "errorMessage": "Provider with name 'twilioIvr' not found"
}

Environment

VIP Authentication Hub (AuthHub)

Release: 3.4

Resolution

IVR as a provider is added in the AuthHub but there is no native implementation of it available as of now. The only way to configure IVR is through a custom provider in the product. Native implementation is added in the product backlog to be implemented at a later point of time. VIP AuthHub document references Twilio IVR as if it is implemented natively in the product so this part of doc will be updated as well to remove the reference.