VIP Manager login fails with error "You are attempting to access a VIP account that has been suspended."

Products

• VIP Service

Issue/Introduction

Attempting to log into VIP Manager fails with "You are attempting to access a VIP account that has been suspended. If you have any questions about the status of this VIP account, contact your Symantec representative."

Cause

The VIP account was not renewed prior to the account expiring. Or, the renewal was processed as a new contract and the order was applied to a new VIP tenant, allowing the original VIP tenant to expire. 

Resolution

If you VIP account was suspended and an order is in-process, immediately contact Broadcom Customer Care. Have your VIP Jurisdiction Hash, along with the PO, quote or order number ready when requesting a VIP account reactivation.

If an order is not in-process, contact your Broadcom\Symantec partner. 

Note: If you received an email about a new VIP tenant creation, provide that information to your support representative.