Problem:

When using MS Exchange 2013 and the CA Data Protection Exchange Server Agent (ESA), the event log will produce the following benign error:

Event id: 1057 MSExchange Extensibility Agent 'CA DataMinder Exchange Server Agent' went async but did not call Resume on the new thread, while handling event 'OnSubmittedMessage'

Cause:

Microsoft introduced a code change in Exchange 2013 which produces benign errors in the event logs when the Data Protection Exchange Server Agent is also present.

Resolution:

After applying FIX:RO88793 (incorporating Integration_x64_14.5_HF0189) the thread is initialized for asynchronous event handling and the error no longer appears.

FIX:RO88793 is available to download from the CA Support Portal (http://support.ca.com)

Additional Information:

The error is benign in respect of the code change within MS Exchange 2013.

The fix was created as per Microsoft's recommendation referenced in the link below;

http://blogs.msdn.com/b/dvespa/archive/2013/02/18/exchange-2013-async-agent-resume-1057.aspx

Release: ODLPSD05900-14.5-Data Protection-for Stored Data
Component: