File Attachment Issue with Special Characters
Article ID: 398405
Updated On:
Products
Issue/Introduction
During the creation of a new ticket from Service Catalog, an end user uploaded a file containing a long-dash (ascii code 150) rather than a short-dash (ascii code 45).
The file attachment upload interface allowed it and the user was able to submit the request. The file was subsequently blocked and dropped.
When the user went in after the request was created and used the file attachment upload interface, a pop-up came up with the error message "The file name you have entered is not valid. Please enter a valid file name."
Environment
CA Service Catalog 17.x
All Supported Operating Systems
Cause
The %USM_HOME%\view\conf\ESAPI.properties file contains configuration information which govern the behavior of CA Service Catalog attachments.
Resolution
The ESAPI.properties file was missing the opening square bracket.
Incorrect syntax:
Validator.FileName=^a-zA-Z0-9\\w\\p{L}!@#$%^&{}\\[\\_+\\-=,.~'` \u2013]{1,255}$
Correct syntax:
Validator.FileName=^[a-zA-Z0-9\\w\\p{L}!@#$%^&{}\\[\\_+\\-=,.~'` \u2013]{1,255}$
After making any changes to the ESAPI.properties file, a restart of the CA Service Catalog service is required.
Additional Information
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