Onlinebackup failing for one landscape
Article ID: 398386
Updated On:
Products
Issue/Introduction
Onlinbebackup is failing consistently for landscape-5
If it fails, I shut down the Process Daemon and restart, it might backup the next day but will eventually fail again with below error..
Initial Alarm Notification from SPECTRUM
<date>- <time>
ModelName: OnLineBackup ( )
Severity: CRITICAL
NotificationData: user@email
EventMessage: Sun 11 May, 2025 - 19:00:07 - OnLineBackup (name - OnLineBackup):
The removal of the temporary directory used during the On-line backup has failed.
(event [0x00010949])
Environment
Spectrum - All Supported Versions
Cause
During the backup process, a temp folder is created in the <SPECROOT>/SS-DB-Backup directory.
If the backup is successful, this folder is destroyed as part of the backup process.
But if the backup fails, it leaves the temp folder behind.
Resolution
delete all temp folders in the directory:
<SPECROOT>/SS-DB-Backup
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