Patch Management - TeamViewer is not detected and cannot be udpated
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Patch Management - TeamViewer is not detected and cannot be udpated

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Article ID: 398359

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Updated On: 05-21-2025

Products

IT Management Suite

Issue/Introduction

Cleints with TeamViewer installed do not appear in compliance reports.

Assessment does not detect installed product

Environment

Patch Management 8.x

Cause

TeamViewer MSI installation is not supported.

Verify uninstall string under [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\]

Resolution

* Use Software Management to update clients

* Consider using standard EXE installation by TeamViewer