Add to Cart and Check out buttons are missing in Service Point

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager

Issue/Introduction

For certain option groups and offerings linked to those option groups, the Add to Cart and Check out buttons are not visible in Service Point.

The issue is specific to Service Point.

Service Catalog works OK.

Environment

Service Point 17.4 RU 4 and previous versions

Service Catalog 17.4 RU4 and previous versions

Cause

This is an issue with Service Point.

Resolution

This issue will be resolved in 17.4 RU5. The ETA for this RU is November 2025 (subject to change).