Policy Server reports error "Failed to initialize Management Thread"

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Article ID: 39827

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Problem :

The AdminUI wasn't able to connect to the Policy Server. Looking at the Policy Server at start time, it reported problems such as :

  [2417/4151355104][Sun Mar 13 2016 10:28:23][CServer.cpp:7903]
   [ERROR][sm-Server-01620] Failed to initialize Management
   Thread please remove /tmp/snrrpni€{{€pip
  [2417/3610106736][Sun Mar 13 2016 10:28:23][CServer.cpp:7577]
   [ERROR][sm-Server-01610] Error 25 waiting for server
   management messages. Error text: Inappropriate ioctl for device
  [2417/3610106736][Sun Mar 13 2016 10:28:23][CServer.cpp:7577]
  [ERROR][sm-Server-01610] Error 13 waiting for server management
   messages. Error text: Permission denied

Cause :

The Policy Server needs files

  /tmp/GCL-SiteMinder-A.pipe
  /tmp/GCL-SiteMinder-B.pipe
  /tmp/GCL-SiteMinder.sem
  /tmp/snrrpni{{pip

for interprocess information exchange, and if those files don't have the right permissions, then the Policy Server will report the above errors.


Environment :

  Policy Server 12.52SP1CR01 on Linux

Resolution :

  Stop the Policy Server and AdminUI and on the Policy Server, remove the following files :

  /tmp/GCL-SiteMinder-A.pipe
  /tmp/GCL-SiteMinder-B.pipe
  /tmp/GCL-SiteMinder.sem
  /tmp/snrrpni{{pip

  Start the Policy Server;
 
  Those special files should be accessible to the Policy Server. The are used for some internal memory and process accesses.

 

Additional Information :

N/A 

Environment

Release:
Component: SMPLC