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The ?Remote Control? folder from my DSM Explorer is missing; what can I do to fix it?
Article ID: 39825
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
Question:
The “Remote Control” folder from my DSM Explorer is missing; what can I do to fix it?
Answer:
First, check the current value for usage_list field from ca_n_tier table through this query below:
use mdb
select usage_list from ca_n_tier
If the value found was different than “0x00000700001C0000000010000000004000000000000000000000000000000000”;
Make an update of this field through this query below:
use mdb
update ca_n_tier set usage_list = 0x00000700001C0000000010000000004000000000000000000000000000000000
Additional Information:
As best practices, before delete/update/insert any value on database is usual takes a backup.
Just in case that solution wasn’t work, please open a case into CA Support.
Environment
Release: UASIT.99000-12.8-Asset Intelligence
Component:
Component:
Feedback
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