The ?Remote Control? folder from my DSM Explorer is missing; what can I do to fix it?

The ?Remote Control? folder from my DSM Explorer is missing; what can I do to fix it?

Article Id: 39825

Status: Published

Updated On: 14-02-2018 07:46

Legacy Id: TEC1270784

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager

Issue/Introduction:

Question:

The “Remote Control” folder from my DSM Explorer is missing; what can I do to fix it?

Answer:

First, check the current value for usage_list field from ca_n_tier table through this query below:

use mdb

select usage_list from ca_n_tier

If the value found was different than “0x00000700001C0000000010000000004000000000000000000000000000000000”;

Make an update of this field through this query below:

use mdb

update ca_n_tier set usage_list = 0x00000700001C0000000010000000004000000000000000000000000000000000

Additional Information:

As best practices, before delete/update/insert any value on database is usual takes a backup.

Just in case that solution wasn’t work, please open a case into CA Support.

Environment:

Release: UASIT.99000-12.8-Asset Intelligence
Component: