The ?Remote Control? folder from my DSM Explorer is missing; what can I do to fix it?

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

 Question:

 The “Remote Control” folder from my DSM Explorer is missing; what can I do to fix it?

 

 

Answer:

 First, check the current value for usage_list field from ca_n_tier table through this query below:

 

use mdb

select usage_list from ca_n_tier

 

If the value found was different than “0x00000700001C0000000010000000004000000000000000000000000000000000”;

Make an update of this field through this query below:

 

use mdb

update ca_n_tier set usage_list = 0x00000700001C0000000010000000004000000000000000000000000000000000

 

 Additional Information:

 

As best practices, before delete/update/insert any value on database is usual takes a backup.

Just in case that solution wasn’t work, please open a case into CA Support.

Environment

Release: UASIT.99000-12.8-Asset Intelligence
Component: