vSAN Data Protection unable to restore VMs Error: vsanDatastore failed with status code 404

Products

• VMware vSAN

Issue/Introduction

• VMs are unable to restore to a previous working state via vSAN Data Protection Snapshot.
• In the /var/log/vmware/snapservice/snap-service.log via the Data Protect Appliance, there is the following entree:
  
  {"level":"error","timestamp":"2025-05-09T00:45:27.777Z","C":"vcenter/file_manager.go:133","message":"HTTP GET request on https://datacenter.example.com/folder/ea9e0668-8419-0a71-fe51-############/421979d5-b4f1-8e57-9a59-############/724d32f1-acdc-4d7b-8dd0-############/VM_Name_6.vmdk?dcPath=#####+Datacenter&dsName=vsanDatastore failed with status code 404"
  
  
• The datacenter where the vSAN cluster resides is in a subfolder within vCenter

Environment

VMware vSAN Data Protect/Snap Service Appliance pre build 24755667 8.0U3a

VMware vSAN ESA

vSAN HCI

Cause

The restore fails due to the vSAN cluster existing within a datacenter that is in a subfolder of vCenter.

Resolution

This has been resolved via vSAN Data Protect Appliance patch downloadable via the following link.

1. Select Drivers and tools
2. Search for VMware vSAN Snapshot Service Appliance 8.0U3a
3. Download snapservice_appliance-8.0.3.1-24755667.iso(4.03 GB) Build Number: 24755667
4. Follow KB Upgrade vSAN Data Protection Appliance to new patches to upgrade the appliance

Once upgraded to this patch VM restores will resume working.

Additional Information

Using vSAN Data Protection

What’s new with vSAN Data Protection (Snap Service Appliance)