Jobs remain in status "Waiting for Sync" after the upgrade to 24.4.0

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

If jobs or workflows are executed, they remain in status "Waiting for Sync" although the sync object is set to GO and not LOCK.

Environment

Automic Workload Automation 24.4.X

Cause

DE170614

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Automation Engine
Automation.Engine 24.4.0 HF3 - Available
Automation.Engine 24.4.1 - Planned release July 2025

Additional Information

Public Description: A problem has been solved where tasks remain in status "Waiting For Sync". This can happen, if multiple SYNCs were used in one task. Additionally previously started tasks were waiting because of another SYNC.

Update to a fixed version listed below or a newer version if available.

Article title: How to register for Broadcom Software Product updates and Critical Alerts

https://knowledge.broadcom.com/external/article?articleId=133819