How to change UCM timeout settings

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Article ID: 39800

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Updated On:

Products

CA Unified Communications Monitor (NetQoS / UCM)

Issue/Introduction

Introduction/Summary: 

This article explains how to change the database connection and web services timeout settings to address some synchronization problems with CAPC/NPC.

Background:  

Some UCM/CAPC/NPC synchronization problems may be caused due to services time out for various reasons. The procedure below describes the steps to change these settings in order to address these problems.

Environment:  

Unified Communications Monitor.

Instructions: 

1. Increase the web service execution timeout:

Please do the following on the UCM server then restart IIS:

Modify the following entries in the web.config in

\VoIPMonitor\WebServices\VoIPMonitorWebService on the UCM server:

Find the line below:

<httpRuntime executionTimeout="900"/>

Change value to 1800:

<add key="voip.dbCommandTimeout" value="1800"/>

Save file and restart IIS:

iisreset

 

2. Increase the under maintenance timeout value:

Modify the following entries in the web.config in

\VoIPMonitor\WebServices\VoIPMonitorWebService on the UCM server:

Add the following key to the web.config file in this directory if it does not exist:

<add key="UnderMaintenanceTimeout" value="300000" />

Save file and restart IIS:

iisreset


3. Change the DefaultCommandTimeout parameter which is the wait time before terminating the attempt to execute a SQL command and generating an error:

Please do the following on the UCM server then restart IIS:


Modify the following entries in the web.config in

CA\VoIPMonitor\WebSite on the UCM server:

Find the line below:

<add key="voip.dbCommandTimeout" value="600"/>

Change value to 1800:

<add key="voip.dbCommandTimeout" value="1800"/>

Save file and restart IIS:

iisreset

 

Environment

Release: UCMMCN99000-3.8-Unified Communications Monitor-Management Console-SW
Component: