Problem Viewing Distributed Files from CA View with CA Output Management Web Viewer and CA Spool

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Article ID: 39797

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Updated On:

Products

CA Output Management Document Viewer Activator eTrust CA-ALERT eTrust CA-ALERT for CICS ALERT CA-Archiver ASM/ARCHIVE VSE-ESA OPTION CA ASM/Archive CA AutoAction AutoSys Job Management Adapter for AutoXfer Process Automation Manager Portal ARCserve Backup Client CA-CICSORT CA-Clipper COBOLVISION Analyzer CA CTO Distributed CA-Dart CA-Datesolver/2000 CA Distribulink EUREKA:Object EPIC VM CA Enterprise Endevor Change Manager for Unix CA-Archiver Disk Option CA-EPIC Backup CA-EPIC Access Option CA-EPIC SUPER SYS CA CA-EPIC for CMS System CA CA-EPIC TAPE MANAGEMENT eTrust Antivirus Gateway for CVP eTrust Content Inspection Gateway eTrust Content Inspection Gateway Option for MSP/ISA EE eTrust Antivirus Gateway for Netscape eTrust VPN Enterprise Edition FAQS VM CA FAQS Automated Systems Operation CA Global Subsystem (CA-GSS) ANDYNE MAINFRAME MISCELLANEOUS CA-Inventory Discovery Server CA-JARS Resource Management CA-JARS Resource Management ACC Option CA-JOBDOC JOBWATCH CA-Look CA-MAZDAMON CA Service Management Affiliate Technology Partner Fee CA Service Management Basic Technology Partner Fee CA-Metanet MF - MISC OLD CODES CA-Omniguard for CICS CA-Omniguard CA Opera CA Connect PREVAIL CA-Paramount XP CAM FOR DIST SYS CA-Paramount FOR NAVIGRAPH/HOST Research Planmacs Unlimited Project Planner CA Remote Console PREVAIL/XP-AUTOMATION PHASE 1 CA-Remote Console PREVAIL/XP AUTOMATION-RDF/SSM CA Raps Research Raveler Generic Non Product SOLVE:EPS Unicenter NetMaster Network Management for SNA CA Alexandria CA Sort System CA-Sort System CA-SPOOLMAN CA Storage Mainframe SYSTEM/SCHEDULER SYSTEM/SCHEDULER VSE-ESA OPTION CA-System/Manager CA-Tape/Manager VSE-ESA OPTION Output Management Document Server TNG Network and Systems Management Agent for CA-Datacom DFSMShsm Workstation Network and Systems Management UNIX SMTP Unicenter Management for Microsoft Exchange SMTP Option UNICENTER II Unicenter Network and Systems Management Database Performance Monitor Option UNICENTER OSM Database Command Center Mnt CA Opera CA-VM:DBA CA-VM:DB Admin CA-VM:DB Center CA-VM:DB Developer CA-VM:DB Editor CA-VM:DB Monitor CA-VM:DB Reorganizer CA-VM:DB Reporter CA-VM:DB Restore CA-VM:DB REXX CA-VM:DB SQLMAP CA-VM:DB Suite CA VM:Migrate CA-VM:Monitor CA-VM:Notekeeper V/Solver CA-VM:Webserver for Officevision CA-VM:Webserver Secure CA VM:Webgateway CA-VM:Webserver CA XMENU for z/VM VISION:COMBO for TSO VISION:DAGER VISION:ELEVEN VISION:EIGHTY VISION:Online VISION:IQ for Informix CA Automate CA Output Management Web Viewer

Issue/Introduction

 

Problem: 

They are using LPR with CA Spool to load Word, PDF and PowerPoint files into CA View.  However they are unable to view them in Web Viewer. PDF files are not showing as a PDF Icon. Other distributed files have an unknown icon and appear to be just garbled text.

 

Resolution:

When you use FAM=SAR and FSAR=dbname, you are writing directly to the CA View database as the file is being received.  The View database must allow updates.

Once that was corrected users could access distributed files.

Environment

Release: OUTDVW05500-11.5-Output Management-Web Viewer
Component: