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Problem Viewing Distributed Files from CA View with CA Output Management Web Viewer and CA Spool

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Article ID: 39797

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Updated On:

Products

Output Management Document Viewer Activator eTrust ALERT eTrust ALERT for CICS ALERT Archiver ASM/ARCHIVE VSE-ESA OPTION ASM/Archive AutoAction AutoSys Job Management Adapter for AutoXfer Process Automation Manager Portal ARCserve Backup Client CICSORT Clipper COBOLVISION Analyzer CTO Distributed Dart Datesolver/2000 Distribulink EUREKA:Object EPIC VM Enterprise Endevor Change Manager for Unix Archiver Disk Option EPIC Backup EPIC Access Option EPIC SUPER SYS EPIC for CMS System EPIC TAPE MANAGEMENT eTrust Antivirus Gateway for CVP eTrust Content Inspection Gateway eTrust Content Inspection Gateway Option for MSP/ISA EE eTrust Antivirus Gateway for Netscape eTrust VPN Enterprise Edition FAQS VM FAQS Automated Systems Operation Global Subsystem (GSS) ANDYNE MAINFRAME MISCELLANEOUS Inventory Discovery Server ARS Resource Management JARS Resource Management ACC Option JOBDOC JOBWATCH Look MAZDAMON Service Management Affiliate Technology Partner Fee Service Management Basic Technology Partner Fee Metanet MF - MISC OLD CODES Omniguard for CICS Omniguard Opera Connect PREVAIL Paramount XP CAM FOR DIST SYS Paramount FOR NAVIGRAPH/HOST Research Planmacs Unlimited Project Planner Remote Console PREVAIL/XP-AUTOMATION PHASE 1 Remote Console PREVAIL/XP AUTOMATION-RDF/SSM Raps Research Raveler Generic Non Product SOLVE:EPS Unicenter NetMaster Network Management for SNA Alexandria Sort System SPOOLMAN Storage Mainframe SYSTEM/SCHEDULER SYSTEM/SCHEDULER VSE-ESA OPTION System/Manager Tape/Manager VSE-ESA OPTION Output Management Document Server TNG Network and Systems Management Agent for CA-Datacom DFSMShsm Workstation Network and Systems Management UNIX SMTP Unicenter Management for Microsoft Exchange SMTP Option UNICENTER II Unicenter Network and Systems Management Database Performance Monitor Option UNICENTER OSM Database Command Center Mnt VM:DBA VM:DB Admin VM:DB Center VM:DB Developer VM:DB Editor VM:DB Monitor VM:DB Reorganizer VM:DB Reporter VM:DB Restore VM:DB REXX VM:DB SQLMAP VM:DB Suite VM:Migrate VM:Monitor VM:Notekeeper V/Solver VM:Webserver for Officevision VM:Webserver Secure VM:Webgateway VM:Webserver XMENU for z/VM VISION:COMBO for TSO VISION:DAGER VISION:ELEVEN VISION:EIGHTY VISION:Online VISION:IQ for Informix Automate Output Management Web Viewer

Issue/Introduction

 

Problem: 

They are using LPR with CA Spool to load Word, PDF and PowerPoint files into CA View.  However they are unable to view them in Web Viewer. PDF files are not showing as a PDF Icon. Other distributed files have an unknown icon and appear to be just garbled text.

 

Resolution:

When you use FAM=SAR and FSAR=dbname, you are writing directly to the CA View database as the file is being received.  The View database must allow updates.

Once that was corrected users could access distributed files.

Environment

Release: OUTDVW05500-11.5-Output Management-Web Viewer
Component: