RaaS not showing new jobs Could not check license expiration

Products

• VMware Aria Suite

Issue/Introduction

Users may report that no new jobs are appearing in the activity center of the UI even though jobs appear to be working as expected when the target minion is confirmed directly. 

When checking the RaaS daemon logs, you may see an error like the following:

2025-05-16 16:23:14 UTC,274 [org_id:None][app.raas.raas.mods.license.check                          ][ERROR   :216 ][Webserver:1027385] Could not check license expiration: 'NoneType' object is not subscriptable
    Traceback (most recent call last):
      File "/app/raas/raas/mods/license/check.py", line 43, in license_is_expired
        expired = datetime.date.today() > lic["expires"]
    TypeError: 'NoneType' object is not subscriptable

Environment

Aria Config - 8.18+

Tanzu Salt - all versions

Cause

The license for the Aria Config / Tanzu Salt service is expired.

Resolution

Navigate to your support portal. You should be able to find your current license under the "My Entitlements" section of the support portal. Once you find the license key value, apply the license to all RaaS daemons with the following steps.

1. Copy the value into a file called /etc/raas/<SOMETHING>_license on all RaaS servers
2. Stop all RaaS daemons
   1. All RaaS daemons need to be fully stopped for this to work properly
3. Start just one of the RaaS daermons initially
   1. This will update the license data in the database
4. Finish starting any additional RaaS daemons