For email notificatons coming from conversatios when grandparent code attribute selected it is not showing project code e.g. PRJ#####.

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Notification Templates for Conversations: When grandparent code attribute selected on conversations coming from Task it is not showing project code e.g. PRJ#####.

Steps to Reproduce: 

1. Classic PPM > Administration > Data Administration > Notifications >

"Conversation - Mentioned in a conversation"

or

"Conversation - Mentioned in a reply to a conversation"

2. Click the binoculars for Notification Subject or Notification Body
3. Select Grandparent code and Save.
4. Navigate to MUX->Projects and select any project and click on Tasks tab.
5. Click on any task and in the flyout attempt mentioned someone in the conversation module.
6. Check email for that user or go to Organizer and see the notification.
7. Notice project code is not displayed instead it will just say "project".

Expected Results: it should show project code e.g. PRJ#####. 

Actual Results: it is not showing project code.

 

Environment

Clarity 16.3.1, 16.3.0

Cause

DE170635

Resolution

The functionality is working as designed.

As an example, if a mention conversation happens on any task under the project object, Values will be

Grandparent Code - "project",

Grandarent Alias - "Projects",

Grandparent ID - 500000, (project instance id)

Grandparent Name - Project1  (project instance name)