User unable to log into Clarity with AuthHub VIP - IDP Access blocked

Products

• Clarity PPM SaaS

Issue/Introduction

You are connecting to Clarity and seeing an error thrown by the IDP (Okta, Azure, ADFS, Ping etc.)

Access is blocked by your organization

or similar error regarding access, by the IDP.

Environment

Clarity SAAS with SSO AuthHub VIP 

Cause

The SSO IDP Administrator has not provided permissions to the Clarity app in the IDP

Resolution

• Contact your internal SSO Team to request access to the Clarity app
• This is not something that Broadcom Support can assist with 
• Once the permissions are granted, reopen your browser 
• Connect to the URL: https://access.broadcom.com/default/oauth2/v1/logout?client_id=f6663381-8994-4e12-b257-3a1a2531db2f
• Then connect straight to Clarity URL