Manually resolve, acknowledge or suppress alarm on NSX Standby Global Manager

Products

• VMware NSX

Issue/Introduction

• You receive alarms on the Standby Global Manager 
• The Alarm raised may be a stuck alarm that needs to be resolved manually.
• From the NSX Standby Global Manager UI the option to resolve, acknowledge or suppress the alarm is disabled/greyed out.

Environment

VMware NSX

Cause

This ability to resolve, acknowledge or suppress alarms is disabled on the NSX Standby Global Manager. 

Resolution

This is a condition that may occur in a VMware NSX environment.

Workaround:
Use API call to change the alarm status. This should be implemented once confirming the issue reported by the alarm is resolved. 

• List Alarms using API call -
  GET https://<standby-gm-ip>/api/v1/alarms
  
  If using curl method please use following command -
  curl -k -u admin -X GET https://<standby-gm-ip>/api/v1/alarms

• Resolve Alarm
  POST https://<standby-gm-ip>/api/v1/alarms/<alarm-uuid>?action=set_status&new_status=RESOLVED

  If using curl method please use following command -
  curl -k -u admin -X POST "https://<standby-gm-ip>/api/v1/alarms/<alarm-uuid>?action=set_status&new_status=RESOLVED"
  
  
• Acknowledge Alarm
  POST https://<standby-gm-ip>/api/v1/alarms/<alarm-uuid>?action=set_status&new_status=ACKNOWLEDGED

  If using curl method please use following command -
  curl -k -u admin -X POST "https://<standby-gm-ip>/api/v1/alarms/<alarm-uuid>?action=set_status&new_status=ACKNOWLEDGED"
  
  
• Suppress Alarm
  POST https://<standby-gm-ip>/api/v1/alarms/<alarm-uuid>?action=set_status&new_status=SUPPRESSED
  
  If using curl method please use following command -
  curl -k -u admin -X POST "https://<standby-gm-ip>/api/v1/alarms/<alarm-uuid>?action=set_status&new_status=SUPPRESSED"

Additional Information

API Reference guide for setting alarm status

https://developer.broadcom.com/xapis/nsx-t-data-center-rest-api/latest/method_UpdateAlarmStatus.html