Aria Operation reports failed to download with error "500 Error Internal Server Error"

Products

• VMware Aria Suite

Issue/Introduction

Attempts to download reports in Aria Operation created using the "List View" result in a **500 Internal Server Error** for both PDF and CSV formats.

The following error will be reported in logs:

web.log:

ERROR [...] ViewDataRetrieverClient.execute - Pool unexpected buffer underflow reading from server connection=Pooled Connection to IPaddress:port [...] Server unreachable: could not connect after 1 attempts org.apache.geode.cache.client.ServerConnectivityException: Pool unexpected buffer underflow [...]

 view-bridge.log:

"PDF report generation failed: Views inside reports do not support more than 25 columns!

Environment

Aria Operation 8.x

Cause

The maximum number of columns supported for report output is 25 when using the PDF format and 50 when using the CSV format.

Resolution

To resolve this issue, please follow the steps below:

1. Open the report for editing.

2. Go to the Layout and Format section.

3. Under Output Formats, uncheck the PDF option.

4. Save the report and run it again.

You should now be able to download the report successfully.