Deploying Workload domain fails with error : " failed to get install image (s) for product"
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Deploying Workload domain fails with error : " failed to get install image (s) for product"

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Article ID: 397834

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Updated On:

Products

VMware SDDC Manager

Issue/Introduction

  • Failed to fetch the downloaded bundle 

  • var/log/vmware/vcf/domainmanager/domainmanager.log

yy-mm-ddT06:48:11.254+0000 INFO  [vcf_dm,681da52b76b4e3449f2aab39be78d14a,5b21] [c.v.e.s.c.s.a.i.ImageManagementServiceAdapterImpl,dm-exec-2]  Getting image specs from http://localhost:80
yy-mm-ddT06:48:11.260+0000 DEBUG [vcf_dm,681da52b76b4e3449f2aab39be78d14a,5b21] [c.v.e.s.c.s.a.i.ImageManagementServiceAdapterImpl,dm-exec-2]  Got 0 install image(s) for product VCENTER with version 8.0.3.00300-24305161 from LCM API
yy-mm-ddT06:48:11.262+0000 DEBUG [vcf_dm,681da52b76b4e3449f2aab39be78d14a,5b21] [c.v.e.s.c.s.a.i.ImageManagementServiceAdapterImpl,dm-exec-2]  Got 0 install image(s) for product ESX with version 8.0.3-24585383 from LCM API
yy-mm-ddT06:48:11.263+0000 DEBUG [vcf_dm,681da52b76b4e3449f2aab39be78d14a,5b21] [c.v.e.s.c.s.a.i.ImageManagementServiceAdapterImpl,dm-exec-2]  Got 1 install image(s) for product NSX_T_MANAGER with version 4.2.1.0.0-24304122 from LCM API
yy-mm-ddT06:48:11.265+0000 INFO  [vcf_dm,681da52b76b4e3449f2aab39be78d14a,5b21] [c.v.e.s.c.s.a.i.ImageManagementServiceAdapterImpl,dm-exec-2]  Got VCENTER product version for new Workload Domain: 8.0.3.00300-24305161
yy-mm-ddT06:48:11.266+0000 ERROR [vcf_dm,681da52b76b4e3449f2aab39be78d14a,5b21] [c.v.e.s.o.model.error.ErrorFactory,dm-exec-2]  [8R0HDQ] MISSING_INSTALL_IMAGES_FOR_PRODUCT Failed to get install image(s) for product VCENTER with version 8.0.3.00300-24305161.
com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: Failed to get install image(s) for product VCENTER with version 8.0.3.00300-24305161.
        at com.vmware.evo.sddc.common.services.actions.ImageManagementAction.lambda
$validateExpectedImagesWereFetched$2(ImageManagementAction.java:141)
        at java.base/java.lang.Iterable.forEach(Iterable.java:75)

Environment

SDDC manager 5.x

Cause

There is no ISO image available under bundle-ID

Resolution

  • Navigate to  /nfs/vmware/vcf/nfs-mount/bundle
  • make a note of the bundle ID from SDDC manager UI , under Lifecycle management ---> bundle management. Click on the downloaded bundle view details and get the bundle ID 
  • Move the ISO file from update_repo to bundle-XXXX 

 

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