What trigger " Command terminated with error".

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

While applying the Roll-Up patch, Customer encountered this below error message and wanted to confirm if the upgrade is successful. 

2025/04/03 13.43.45.858 INFO  [DeployThread: Applying CA Service Desk Manager Binaries Update(s) : 17.4 ] [CommonProcessUtilities] Command terminated with error
2025/04/03 13.43.45.859 DEBUG [DeployThread: Applying CA Service Desk Manager Binaries Update(s) : 17.4 ] [SDMPatch] CA SDM binary patch exit code: 60

Environment

CA Service Management 17.4. 

Resolution

This occurs when the installer executes the command below to stop ServiceDesk services:
PRESYSCMD: net stop pdm_daemon_manager

If the ServiceDesk services have already been stopped by the end user, the command returns a different error code, which triggers the “Command terminated with error” message.
The error is raised because:
1: The patch installation attempts to stop the pdm_daemon_manager service.
2: If the service is already stopped, the command returns a non‑zero exit code.
3: The installer interprets this as an error and displays the message, even though the installation continues normally        with subsequent steps.

This behavior does not cause any functional impact or loss to the product. The patch installation proceeds as expected, and the product continues to function normally.