Upgrade of a 11.4 SP3 WCC server with no known errors in the install log results in the CA-wcc-service not staying started.

Article Id: 39780

Status: Published

Updated On: 14-02-2018 07:55

Legacy Id: TEC1358707

Products:

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction:

Introduction:

Upgrade of a 11.4 SP3 WCC server with no known errors in the install log results in the

CA-wcc-service not staying started.

Question:

Just upgraded from 11.3.6 to 11.4 SP3. The CA-wcc service keeps shutting down with tomcat errors:

Mar XX, 2016 1:49:59 PM org.apache.catalina.core.ContainerBase startInternal

INFO | jvm 1 | 2016/03/17 13:49:59 | 156 | SEVERE: A child container failed during start

INFO | jvm 1 | 2016/03/17 13:49:59 | 156 | java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost]]

and

SEVERE: A child container failed during start

INFO | jvm 1 | 2016/03/17 12:08:13 | 137 | java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Catalina].StandardHost[localhost].StandardContext[/wcc/doc]]

Caused by: java.lang.IllegalArgumentException: The main resource set specified [/opt/CA/WorkloadCC/tomcat/webapps/../../doc] is not valid

Environment:

WCC 11.4 SP3 Linux,Unix

Answer:

Check to see if /opt/CA/WorkloadCC/tomcat/webapps/../../doc exists or permission are set correctly. It should match the other directories located in the directory.

Environment:

Release: ATSYHA99000-11.4-Workload Automation AE-High Availability Option
Component: