Google Mail OAuth access token not refreshed after expiration

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Gmail used by MailEater is migrated to OAuth 2.0 authentication, token functional expires after an hour, and the automatic refresh request is not being triggered, or the renewal isn’t functioning as expected.

Environment

Release: 17.4.1.0

Component: Google Mail -OAuth2

Cause

Google OAuth Access token is not inserted into DB

Resolution

The provided test fix T5UG590 needs to be applied on top of the CA Service Desk Manager, r17.4RU1. Customers facing Gmail OAuth token refresh problem are advised to update to the most recent RU patch level.