GMT-11 Timezone Causing 'Create from Template' Issues in Oracle Systems
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GMT-11 Timezone Causing 'Create from Template' Issues in Oracle Systems

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Article ID: 397736

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Updated On: 05-15-2025

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Unable to create an Idea from a Template with GMT-11 timezone. 

Steps to Reproduce: 

  1. Set up as a clarity user with account settings with Timezone = GMT-11
  2. From Modern UX idea page, create an idea using the new from template button

Expected Results: 

The Idea instance is created from a template

Actual Results:

Error found: API-1019: Could not process the request due to internal error.

App-logs:

Exceptions around execution of the truncation statements : TRUNC(CAST(CURRENT_TIMESTAMP AT TIME ZONE 'MIT' AS DATE))

Exception CopyProjectTasks.beginCopy() com.niku.union.persistence.PersistenceException: SQL error code: 1882 Error message: ORA-01882: timezone region not found

NOTE: Creation of Project/CITs throws an Error "System error Contact system administrator"

Cause

DE170558

Resolution

DE170558 is under engineering review