Certain Jira URLs are invalidated when synchronized by ConnectALL
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Certain Jira URLs are invalidated when synchronized by ConnectALL

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Article ID: 397735

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Updated On: 05-15-2025

Products

ConnectAll On-Prem Connect ConnectALL

Issue/Introduction

When ConnectALL synchronizes some URLs from Jira to another system like Rally, some URLs suddenly become invalid and do not go to expected locations.

Cause

If a description field contains a URL that has certain characters, then those characters are being converted to HTML when they are synched to the target system, like Rally

What is actually happening is that characters like * and + are being converted to <bold> and <u>

So, a URL with characters as follows in Jira:

[https://www.example.com/_underscore_/+plus+/*asterisk*/]

 

Winds up like this in Rally:

<a href=\"https://www.example.com/<em\">https://www.example.com/<em>underscore</em>/<u>plus</u>/<strong>asterisk</strong>/</a>

 

Resolution

This issue is targeted to be resolved in 3.8.1