Error: "Error while reading configuration" after Server Upgrade
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Error: "Error while reading configuration" after Server Upgrade

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Article ID: 397720

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Updated On: 05-30-2025

Products

Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

After upgrading the server, trying to access the console gives the error "Error while reading configuration"

Environment

  • App Control Console: All Supported Versions

Cause

Incorrect syntax in parity.ini file due to the information entered during step 8 of the installation process

Resolution

  1. On the App Control Server, open the shepherd.dsn file. By default this is located at "C:\Program Files (x86)\Bit9\Parity Server\shepherd.dsn".
  2. Note the "SERVER=" field. Example:
    SERVER=.\CarbonBlack
  3. Open the parity.ini file. By default this is located at "C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\parity.ini".
  4. Note at the db_address field. Example:
    db_address=(local)\CarbonBlack
  5. Change the db_address to the same value as the "SERVER=" field from step 2. Example:
    db_address=.\CarbonBlack
  6. Confirm the error is resolved