Error: "Error while reading configuration" after Server Upgrade
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Article ID: 397720
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Updated On: 05-30-2025
Products
Carbon Black App Control (formerly Cb Protection)
Issue/Introduction
After upgrading the server, trying to access the console gives the error "Error while reading configuration"

Environment
- App Control Console: All Supported Versions
Resolution
- On the App Control Server, open the shepherd.dsn file. By default this is located at "C:\Program Files (x86)\Bit9\Parity Server\shepherd.dsn".
- Note the "SERVER=" field. Example:
SERVER=.\CarbonBlack
- Open the parity.ini file. By default this is located at "C:\Program Files (x86)\Bit9\Parity Console\WebUI\include\parity.ini".
- Note at the db_address field. Example:
db_address=(local)\CarbonBlack
- Change the db_address to the same value as the "SERVER=" field from step 2. Example:
db_address=.\CarbonBlack
- Confirm the error is resolved
Feedback
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