Aria Operations for Networks version 6.14 Alerts are not forwarded to email

Products

• VCF Operations for Networks

Issue/Introduction

• After upgrading to 6.14 P5,  alerts are no longer forwarded to email despite being configured.

• When checking services, ExpressJSApp service is bouncing.

  Below command can be ran to check the services status:

  ubuntu@platform1:~$ ./check-service-health.sh -p -d

• Restapi log in var/log/arkin/restapilayer/* shows the below error:

2025-04-24T07:36:28.295Z INFO jetty.server.Slf4jRequestLogWriter dw-285 write:62 127.0.0.1 - - [24/Apr/2025:07:36:28 _0000] "POST /ni/entities/vendor-infos/fetch HTTP/1.0" 200 37814 "-" "Swagger-Codegen/1.0.0/java" 53
2025-04-24T07:36:28.326Z ERROR vnera.restapilayer.EmailFormatter subscription-v2-processor-timer getEventEmail:724 Failed to retrieve email content from: http://localhost:3000/getEventEmail
org.apache.http.conn.HttpHostConnectException: Connect to localhost:3000 [localhost/127.0.0.1] failed: Connection refused
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:156) _[httpclient-4.5.9.jar:4.5.9]
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:374) _[httpclient-4.5.9.jar:4.5.9]

Environment

Aria Operations for Networks 6.14.0

Resolution

Please open a support case with Broadcom Support and refer to this KB article to get support.

For more information, see Creating and managing Broadcom support cases.