Cannot delete users from Enterprise Console

Products

• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

Unable to delete System Administrator users from Enterprise Console.

Environment

Enterprise Console 

CloudSOC

Cause

User that cannot be deleted from Enterprise Console is still present as administrator in CloudSOC.

Resolution

Login to CloudSOC portal and navigate to Users and delete System Administrator. 

NOTE: You don't need to additionally delete this user form Enterprise Console.