Cannot perform a License Swap - Symantec

Products

• Symantec
• Support Portal

Issue/Introduction

This article is for users who are unable to perform a License Swap because the Spare Unit/Cold Standby is missing under the SWAP Tab.

Resolution

If you are trying to perform a SWAP and are missing the Spare Unit under the Swap tab, this might be due to the below cause.

• The Cold Standby or Spare Unit is under a different Site Id.
• The Swap isn't compatible.

For further assistance, contact the Broadcom Customer Care Team.