Unable to upload excel and pdf format as attachments.

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

How can Service Catalog be configured to change the file extensions that can be uploaded as attachments? I'd like to be able to add or remove extensions.

Environment

CA Service Catalog 17.4.X.

Resolution

Filename validation is controlled by a Filter specified in the below mentioned file:

Location: %USM_HOME%/view/conf/ESAPI.properties

1. 'ESAPI.properties' and 'FileTypeSignatures.properties' files contain default property values as defined by the Service Catalog system.

The 'FileTypeSignatures.properties' file should contain list of all the file extensions that has to be blocked by Catalog system.

For example to allow .xlsx files:

 1. Add ',.xlsx' to 'HttpUtilities.ApprovedUploadExtensions' within "%USM_HOME%\view \conf\ESAPI.properties"

 2. Removed the following signature  - 50 4B 03 04, 50 4B 05 06, 50 4B 07 08 from "%USM_HOME%\view\webapps\usm\config \FileTypeSignatures.properties"

 3. Recycled Catalog service

NOTE: It's possible that the files modified in these steps could be overwritten by applying a patch or upgrading to a newer version of Service Catalog. It is recommended to make a backup of these files prior to performing any update to the application.

 

Additional Information

USM_HOME: Catalog Installation Directory.
Wiki Reference: As per http://en.wikipedia.org/wiki/List_of_file_signatures the signatures may be the same for zip/jar/xlsx

Property name: Validator.FileName=^[a-zA-Z0-9\\p{L}! @#$%^&{}\\[\\]()_+\\-=,.~'`]{1,255}$
is defined for regex potentially limiting file names