Introduction/Summary:
UWCC has the ability to log failure message during the log in process. The list below contains a select few messages, what they mean, and steps to try and resolve.
Background:
Some error message details are too lengthy to display visually.
Environment:
Information and any steps are applicable to Workload Control Center versions 11.3.6 and 11.4
Instructions:
| LOGGED MESSAGE | IMPLICATION | CORRECTIVE MEASURE |
| com.ca.eiam.SafeContextFactory] Failed to authenticate application with eTrust Embedded IAM backend server [Authenticate Error: Authentication Failed, Authenticate Error: Authentication Failed, Identity Attempted: EiamAdmin] | WCC cannot establish connection to EEM server | Ensure that the correct EEM admin user password is defined in WCC or change it to the latest one by wcc_config or change_eem command line utilities |
EmbIAMAccessProvider - crypto provider registration error | WCC cannot initialize Java cryptography provider | Ensure that WCC_INSTALL_LOCATION/jre/lib/security/java.security file contains the following attributes (their values may vary): |
| Cannot init EEM SDK to FIPS mode | WCC cannot initialize FIPS mode for connection to EEM | Ensure that WCC_INSTALL_LOCATION/jre/lib/security/java.security file contains the following attributes with exact values: com.rsa.cryptoj.jce.no.verify.jar=true com.rsa.cryptoj.jce.fips140initialmode=FIPS140_SSL_MODE com.rsa.cryptoj.jce.kat.strategy=on.load com.rsa.crypto.default.random=HMACDRBG com.rsa.cryptoj.no.verify.jar=true com.rsa.cryptoj.fips140initialmode=FIPS140_SSL_MODE com.rsa.cryptoj.kat.strategy=on.load |
| hasPermission (authorization exception) for user | Cannot perform authorization check with EEM | Check EEM server configuration and EEM definition in WCC. |
| SafeSessionAuthentication filter | Error happened during NTLM single sign-on authentication | Ensure that configuration of Kerberos compatibility attribute is correct in WCC Configuration. Verify that the domain configuration is correct. |
| SMSessionAuthenticationFilter filter | Error happened during SiteMinder single sign-on authentication | Verify that SiteMinder configuration is correct |
Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component: