UWCC Logged Error Messages

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent

Issue/Introduction

Introduction/Summary: 

UWCC has the ability to log failure message during the log in process. The list below contains a select few messages, what they mean, and steps to try and resolve.

 

Background:  

Some error message details are too lengthy to display visually.  

 

Environment:  

Information and any steps are applicable to Workload Control Center versions 11.3.6 and 11.4

 

Instructions:

LOGGED MESSAGE	IMPLICATION	CORRECTIVE MEASURE
com.ca.eiam.SafeContextFactory] Failed to authenticate application with eTrust Embedded IAM backend server [Authenticate Error: Authentication Failed, Authenticate Error: Authentication Failed, Identity Attempted: EiamAdmin]	WCC cannot establish connection to EEM server	Ensure that the correct EEM admin user password is defined in WCC or change it to the latest one by wcc_config or change_eem command line utilities
EmbIAMAccessProvider - crypto provider registration error	WCC cannot initialize Java cryptography provider	Ensure that WCC_INSTALL_LOCATION/jre/lib/security/java.security file contains the following attributes (their values may vary):  com.rsa.cryptoj.jce.no.verify.jar=true com.rsa.cryptoj.jce.fips140initialmode=FIPS140_SSL_MODE com.rsa.cryptoj.jce.kat.strategy=on.load com.rsa.crypto.default.random=HMACDRBG com.rsa.cryptoj.no.verify.jar=true com.rsa.cryptoj.fips140initialmode=FIPS140_SSL_MODE com.rsa.cryptoj.kat.strategy=on.load
Cannot init EEM SDK to FIPS mode	WCC cannot initialize FIPS mode for connection to EEM	Ensure that WCC_INSTALL_LOCATION/jre/lib/security/java.security file contains the following attributes with exact values: com.rsa.cryptoj.jce.no.verify.jar=true com.rsa.cryptoj.jce.fips140initialmode=FIPS140_SSL_MODE com.rsa.cryptoj.jce.kat.strategy=on.load com.rsa.crypto.default.random=HMACDRBG com.rsa.cryptoj.no.verify.jar=true com.rsa.cryptoj.fips140initialmode=FIPS140_SSL_MODE com.rsa.cryptoj.kat.strategy=on.load
hasPermission (authorization exception) for user	Cannot perform authorization check with EEM	Check EEM server configuration and EEM definition in WCC.
SafeSessionAuthentication filter	Error happened during NTLM single sign-on authentication	Ensure that configuration of Kerberos compatibility attribute is correct in WCC Configuration. Verify that the domain configuration is correct.
SMSessionAuthenticationFilter filter	Error happened during SiteMinder single sign-on authentication	Verify that SiteMinder configuration is correct

Environment

Release: ATSYHA99000-11.3.6-Workload Automation AE-High Availability Option
Component: