UWCC has the ability to log failure message during the log in process. The list below contains a select few messages, what they mean, and steps to try and resolve.
Some error message details are too lengthy to display visually.
Information and any steps are applicable to Workload Control Center versions 11.3.6 and 11.4
|LOGGED MESSAGE||IMPLICATION||CORRECTIVE MEASURE|
|com.ca.eiam.SafeContextFactory] Failed to authenticate application with eTrust Embedded IAM backend server [Authenticate Error: Authentication Failed, Authenticate Error: Authentication Failed, Identity Attempted: EiamAdmin]||WCC cannot establish connection to EEM server||Ensure that the correct EEM admin user password is defined in WCC or change it to the latest one by wcc_config or change_eem command line utilities|
EmbIAMAccessProvider - crypto provider registration error
WCC cannot initialize Java cryptography provider
Ensure that WCC_INSTALL_LOCATION/jre/lib/security/java.security file contains the following attributes (their values may vary):
|Cannot init EEM SDK to FIPS mode||WCC cannot initialize FIPS mode for connection to EEM|
Ensure that WCC_INSTALL_LOCATION/jre/lib/security/java.security file contains the following attributes with exact values:
|hasPermission (authorization exception) for user||Cannot perform authorization check with EEM||Check EEM server configuration and EEM definition in WCC.|
|SafeSessionAuthentication filter||Error happened during NTLM single sign-on authentication||Ensure that configuration of Kerberos compatibility attribute is correct in WCC Configuration. Verify that the domain configuration is correct.|
|SMSessionAuthenticationFilter filter||Error happened during SiteMinder single sign-on authentication||Verify that SiteMinder configuration is correct|