Unable to load a valid license.
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Unable to load a valid license.

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Article ID: 397459

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

While trying to load a license from the Enforce Console, you receive a red banner and an error of  "License installation failed. Please ensure that your license file is valid."
Loading the same license file in a different environment works fine. 

Cause

If there is no disk space to write the license file on Enforce this error is presented. 

Resolution

Ensure there is adequate disk space on the Enforce server to write the .slf license file. 

Additional Information

You may notice log files are sparse as well, this is also due to limited disk space when DLP is attempting to write logs.