xFlow App feature to capture timestamp for tickets

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

xFlow currently lacks the ability to specify dates and times for ticket status updates, a crucial feature. Is there a way to implement this? This feature will help track the date and time of ticket resolution.

xFlow apps showing date, but not time option.

Environment

Release: 17.4 +

Components: xFlow and Service Point

Resolution

The problem is fixed with the TFIX incidentmicroservice-17.0.479 update. This fix can be implemented on r17.4 RU4 and will be included in the upcoming r17.4 RU5 release. If you require this TFIX, please contact Broadcom Technical Support.