Customer Enhancement Request APM Alert with Trace errors Details

Products

• DX SaaS

Issue/Introduction

Using APM to create a threshold-based alert on error count, which successfully triggers incidents in ServiceNow. However, the limitation is that the alert only includes the error count, without any details on what specific errors occurred.

Due to this, our teams are required to manually log in to APM, identify the host, navigate to the traces, and then find the actual error messages. This adds significant delay to the troubleshooting process.

We would like to request an enhancement or configuration change where the specific error details (as seen in the traces) can be included in the alert payload itself, so that this information is directly available in the ServiceNow incident. This will help the application teams start troubleshooting immediately and reduce overall resolution time.

Resolution

Customer ER:- DE635661: Enhancement Request APM Alert with Trace Errors Details