Internet Explorer 11 browser shows blank screen after Clarity upgrade

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Article ID: 39732

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM On Premise

Issue/Introduction

 

After CA PPM 14.3 upgrade a blank web page issue exists only for some IE 11 users.

The user is able to browse to the CA PPM login page, enter the username and password, click "Login." A blank web page appears with no access to Clarity application.

 

Cause

Internet Explorer will keep all data relating to your favorite sites (those you have bookmarked) regardless of the other options you choose.

Environment

CA PPM 14.3

Resolution

1. Open IE v11
2. Press Alt on your keyboard, this will enable the Tool bar for IE v11
3. Click on 'Tools' and then 'Internet Options' 
4. On the Browsing History section, click the 'Delete' button
5. Uncheck the option 'Preserve Favorites website data' 
6. Click on the 'Delete' button
6. Close the current instance of the browser, open a new instance and access the CA PPM URL.