Capacity Manager error Unknown Error connecting to Data Manager

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Article ID: 39730

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Updated On:

Products

CA Capacity Manager CA MICS Resource Management

Issue/Introduction

Problem: Capacity Manager error Unknown Error connecting to Data Manager

While trying to set up ODBC connection to DM from Capacity Manager 5.2, get error:

Error Connecting to Data Manager

 

Unknown Error connecting to Data Manager

<Please see attached file for image>

Unknown_error_connecting_to_Data_Manager.jpg

 

In ODBC Manager, while selecting an Oracle ODBC driver, we see that the Version and Company columns show "Not Marked".  There may be a problem with the Oracle odbc driver you are using if it displays "Not Marked".  This normally would present a version.  If during the set up of the New Data Source in ODBC Manager, you see an error 126 or 193 error code, this can indicate that the driver did not properly register during install.

Resolution: 

If there is another Oracle ODBC driver in the list, try using that one.  Capacity Manager uses the 64 bit Oracle ODBC driver and it may need to be installed or in case of error, reinstalled.  The Capacity Manager installer will install the Oracle Database instant client if another client is not present.

Also, if needed you can get the Oracle ODBC driver from the below location.

Instant Client Downloads for Microsoft Windows (x64)

 

http://www.oracle.com/technetwork/topics/winx64soft-089540.html

 

Environment

Release: HYPCMA05900-5.2-Hyperformix-Capacity Manager-Application
Component:

Attachments

1558719701651000039730_sktwi1f5rjvs16ven.jpeg get_app