Error attempting to retrieve cause 0xfff00005 messages in catalina.out file.

Products

• Network Observability
• Spectrum

Issue/Introduction

Seeing the following errors in the catalina.out file regarding SRM event processing:

(SRM_Alarms) - (ERROR) - Error attempting to retrieve cause 0xfff00005.

Caused by: java.io.FileNotFoundException: Probfff00005_en_US (No such file or directory)
at java.base/java.io.FileInputStream.open0(Native Method)
at java.base/java.io.FileInputStream.open(FileInputStream.java:216)
at java.base/java.io.FileInputStream.<init>(FileInputStream.java:157)
at com.aprisma.spectrum.app.jecds.cache.DirectoryFileCache.getInputStream(DirectoryFileCache.java:194)
at com.aprisma.spectrum.app.jecds.cache.FileCache.readSourceFile(FileCache.java:307)
at com.aprisma.spectrum.app.jecds.cache.FileCache.getFile(FileCache.java:216)
at com.aprisma.spectrum.app.jecds.cache.FileCache.getFileText(FileCache.java:264)
at com.aprisma.spectrum.app.jecds.alarm.AlarmPCauseManager.getPCauseText(AlarmPCauseManager.java:772)
at com.aprisma.spectrum.app.jecds.alarm.LocalAlarmPCauseHelper.getPCauseText(LocalAlarmPCauseHelper.java:88)
at com.aprisma.spectrum.app.jecds.client.AlarmPCauseHelper.getPCauseTitle(AlarmPCauseHelper.java:281)
at com.aprisma.spectrum.app.repmgr.dc.event.handler.AlarmHandler.getPcauseTitle(AlarmHandler.java:1217)
at com.aprisma.spectrum.app.repmgr.dc.event.handler.AlarmHandler.determineTitles(AlarmHandler.java:892)
at com.aprisma.spectrum.app.repmgr.dc.event.handler.AlarmHandler.getOrigEventTypes(AlarmHandler.java:829)
at com.aprisma.spectrum.app.repmgr.dc.event.handler.AlarmHandler.handleAlarms(AlarmHandler.java:2063)
at com.aprisma.spectrum.app.repmgr.dc.event.handler.AlarmHandler$HistoricalUpdate.processBucketRecords(AlarmHandler.java:2930)
at com.aprisma.spectrum.app.repmgr.dc.event.handler.AbstractBucketReader.readBucket(AbstractBucketReader.java:135)
at com.aprisma.spectrum.app.repmgr.dc.event.handler.BucketReaderScheduler$ScheduledReader.run(BucketReaderScheduler.java:118)
at com.aprisma.util.thread.JobQueue.runJobThread(JobQueue.java:221)
at com.aprisma.util.thread.JobQueue$JobRunnable.run(JobQueue.java:24)
at java.base/java.lang.Thread.run(Thread.java:840)

Environment

DX NetOps Spectrum: All Versions.

Cause

The custom events were created on another OneClick server. The custom files in the $SPECROOT/custom/Events/CsPCause files and the $SPECROOT/custom/Events/CsEvFormat files did not exist on the OneClick/SRM server.

Resolution

Copy the custom CsEvFormat files and CsPCause files to the OneClick/SRM server in the $SPECROOT/custom/CsEvFormat directory and $SPECROOT/SS/CsPCause directory and update the event and alarms files from the OneClick Adminstration Web Page.