vSAN File Services connection failures for some users
Article ID: 397266
Updated On:
Products
Issue/Introduction
Customers are experiencing an issue where some users can access a shared folder, but others cannot. The file share's security settings are configured to be as permissive as possible, with access granted to "Everyone." Despite this, certain users are still unable to connect
Environment
vSAN 7.x
Cause
The file transfers in the environment use the SMB protocol, typically managed by the Windows Active Directory team. This protocol operates independently of the vSAN storage stack. This issue does not originate from vSAN itself but appears to be external, likely within the SMB service or its underlying infrastructure (such as network or authentication delays).
Resolution
Issue is outside of the vSAN scope. Contact AD vendor.
Additional Information
The SMB (Server Message Block) protocol, as implemented in Microsoft Windows, is a foundational network file sharing protocol that enables users and applications to access and share resources like files, printers, and serial ports on a network. It operates on a client-server model, with clients requesting services from server programs.
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