IDFW Active Directory - Issues adding/editing/removing LDAP Servers after changing the AD/LDAP/Event Log Server credentials

Products

• VMware vDefend Firewall

Issue/Introduction

• After modifying Active Directory (AD), LDAP, or Event Log Server credentials, Identity Firewall AD Synchronization on the NSX UI status displays "Failure" or "Down".

• Attempting to re-enter credentials for one of the affected servers leads to an error message "Error: LDAP server '<###>.<your-domain>' connection failed during verification. (Error code: 524007)", preventing user from saving the configuration.

Resolution

To resolve this issue:

1. Navigate to System > Identity Firewall AD in the NSX UI.

2. For each configured server (AD/LDAP and Event Log Servers):

   • Click Edit.

   • Re-enter the username and password for all configured servers.

3. Once all credentials are updated:

   • Click Save.

Note: Ensure you re-enter credentials for every server listed on the page before clicking "Save". Partial updates (only one set of credentials) will result in validation errors, and the system will not apply the changes.