Connections in CEM environments through a proxy (SMA > Proxy > Gateway > NS) fails

Products

• IT Management Suite

Issue/Introduction

You have found that connections from ULM agents to Internet Gateway/s through a proxy server (ULM->Proxy->Gateway->SMP Server) are not working well with latest version of cURL.

Mac computers cannot connect to the SMP Server using Proxy -> Gateway.

Environment

ITMS 8.7.x

Cause

Known issue. 

Resolution

This issue has been fixed with our ITMS 8.8 Release.

The connection from CEM environment through proxy was fixed. Now connections like: SMA Agent->Proxy->Gateway->SMP Server are working.

ULM Agent now switches to CEM mode successfully when connected to SMP Server through Proxy and Gateway.