Managed Software Delivery policy notifications functionality work incorrectly

Products

• IT Management Suite
• Software Management Solution

Issue/Introduction

You have noticed that a user is unable to start a software installation from a Managed Software Delivery policy notification if the "Prompt user before running" option is enabled.

How to duplicate:

1. Create a new "Managed Software Delivery" policy.
2. Add some "software" to policy.
3. Select "Advanced" options.
4. Select tab "Run".
5. Check checkbox "Prompt user before running".
6. Select tab "Results-based actions".
7. Select "Action Restart computer".
8. Check checkbox "Notify user about" action.
9. Select button "OK".
10. Apply policy to computer.
11. Add schedule as 'Schedule time".
12. Insert time at "run at future".
13. Check checkbox "Prompt user when this policy is available".
14. Enable policy and Save changes.

Different notifications Prompt users when this policy is available, and depend on using legacy agent notification or using Windows Notification Center.

It's not clear how to start the policy in the case of legacy notification:

1. There are not any action buttons as in case Windows notification.
2. Button "Run Now" on Windows Notification does not start execution of policy.
3. State of policy is "Command line start pending".
4. The same button on legacy notification works correctly. Policy executed immediately.

Environment

ITMS 8.7.x

Cause

Known issue.

The fix will be in the Symantec Management Framework  plugin.

There are several problems described in this ticket.

Changes:

1. replace back usage 'balloons' like message box into dialog
   
   
   
   Upon clicking on the balloon, a dialog appears with these options:
   
   
   
   "Start Task Now" will start the task immediately.
   
   
2. Fixed 'race condition' in implementation of toast notifications: main thread was started processing policies before actual closing the toast notification.
   Note: this problem described in the description as 'Button Run Now on Windows Notification does not start execution of policy.'
   
   Note: new policy must arrive to the agent (or do disable/enable a existing policy) to see notification for the setting 'Prompt user when this policy is available'. This is applicable for problem 1)

Resolution

This issue has been addressed with our ITMS 8.8 Release.

Users can successfully install arrived Software in Managed Delivery (MD) policy (if Software has enabled 'Prompt user before running:' option in advanced settings)
Single arrived MD policy containing 2 different Software which have enabled 'Prompt user before running:' option in advanced settings can be successfully installed when user clicks on "Run now" in appeared Toast per each Software.