Unable to complete a Site Pairing with HCX to Cloud Director

Products

• VMware HCX

Issue/Introduction

•  Site Pairing is done with a Cloud Director managed Organization.
•  The Site Pairing does not complete and are greeted with "Site Pair creation has been successfully initiated."

Cause

This can occur when the incorrect account was used from VMware Cloud Director.

Resolution

If you believe you have encountered this issue, please open a support case with Broadcom Support and refer to this KB article.

For more information, see Creating and managing Broadcom support cases.

Please Gather Technical Support Logs for both HCX on-prem/Cloud and include the database