Disabling False Positive Submission Notifications in SMG

Products

• Messaging Gateway

Issue/Introduction

In Symantec Messaging Gateway (SMG), an email with the subject "False Positive Submission" is sent to the administrator whenever a user submits an email incorrectly marked as spam or missed spam.

Environment

Symantec Messaging Gateway Control Center - All versions.

Cause

This happens because the "Misidentified Spam" setting in Spam > Quarantine Settings has the Administrator field checked, which triggers the notification.

Resolution

How to Disable These Notifications:

To stop receiving these notifications, follow these steps:

1. Log in to the SMG Control Centre.
2. Go to **Spam** > **Quarantine Settings**.
3. Uncheck the **Administrator** field under **Misidentified Spam**.
4. Save your changes.

This will prevent SMG from sending notifications to the administrator when a false positive is submitted.