Alarm based on "new_alarm_count"" metric is being incorrectly attached to a Service

Products

• DX Operational Intelligence
• DX Operational Observability
• DX OI SaaS
• DX APM SaaS

Issue/Introduction

The below alarm definition triggered a notification policy because it got linked to a Service that it has nothing to do with.  

Source = OI | Alarms | Metrics | All 
Metric   = all_alarms | tenant | <your Teant ID> : new_alarm_count

The alert lifecycle is here:

For some reason, the "external_ids" show it linked to particular agents, rather than the OI alarm metric. 

Environment

• DX O2 24*
• DX O2 SaaS
• DX OI 23*

Cause

The problem is related to defect # DE634999 : incorrect association of external_ids to the alarm metrics like new_alarm_count, minor_alarm_count, time_to_close, these are the tenant level metrics which should not have any external_id associated with. 

Resolution

For SaaS users:

the fix will be available in next SaaS release.

For On-premise 24:

the fix will be available in the next on-premise 25.x release

Additional Information

Techdocs DX O2 - External IDs