Authenticating the eEM Admin user is failing: Login Failed

Products

• Automation Analytics & Intelligence

Issue/Introduction

The test connection is failing when the eEM Admin user is used to authenticate in creating eEM domain. 

Error message:

Error message in jaws.log:

com.termalabs.common.JawsException: Login denied (user authentication succeeded, but the user is not permitted to login)
        at com.termalabs.server.security.EIAMLoginImpl.checkCredentials(EIAMLoginImpl.java:137) ~[jaws-server-base-24.0.0-2.jar:?]
        at com.termalabs.server.cache.UserVendorImpl.testDomain(UserVendorImpl.java:1326) [jaws-server-base-24.0.0-2.jar:?]
        at com.termalabs.server.restapi.service.DomainsService.testConnection(DomainsService.java:241) [jaws-server-rest-24.0.0-2.jar:?]
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_441] 

Environment

Product: Automation Analytics & Intelligence v24.x

Cause

When running the "Run the Permission Check", it is showing "DENY".

Resolution

Open Manage Access Policies-> JAWSApplication->click on "Simple login policy"-> click Save.