Merge User or Group Approved and Blocked Senders lists priority not editable

Products

• Email Security.cloud

Issue/Introduction

You are facing the situation where the Priority drop-down list is not editable in 'Merge User Approved and Blocked Senders lists with Global lists' or 'Merge Group Approved and Blocked Senders lists with Global lists'

 

Environment

 Email Security.cloud

Resolution

Depending on your organization’s configuration, you may be able to specify one of the following scenarios for your group or your user lists:

• Group or user lists merge with the global lists and the global lists have priority if there are conflicts (typical)
• Group or user lists merge with the global lists and the group or user lists have priority if there are conflicts
• Group or user lists replace the global lists

By default, the drop down list with the priority is grayed out when the option Replace is selected. In order to select merge, ensure a group is moved to the "Group list control" section as highlighted in the screenshot.