Test Recovery Fails with "Wrong IP Address Format" Due to Misconfigured Array Manager URL in SRM

Products

• VMware vCenter Server

Issue/Introduction

Symptoms 

• Test recovery fails with the error:
  SRA command 'syncOnce' failed. Wrong IP Address Format, use https://IPAddress:Port/rest format.

Remove IP from snap

• Additionally, the array pair status is in a failed state.

• The "Discover Devices" operation also fails with the same error:
  SRA command 'discoverDevices' failed. Wrong IP Address Format, use https://IPAddress:Port/rest format. Example https://10.##.###.##:7443/rest. Refer to IBM Storage Virtualize Family SRA troubleshooting.


• In SRM > Array Managers, the configured Local and Remote Array URLs are in the following unsupported format:

Environment

VMware Site Recovery Manager (SRM) 9.x

 

 

Cause

The issue occurs due to incorrectly formatted Array Manager URLs in SRM.

Instead of the required https://IPAddress:7443/rest format, the configuration is using an older format such as 10.x.x.x:5989, which is not supported in SRA version 4.2 and later.

• In SRA 3.7, communication between the SRM server and the IBM storage system relied on CIM/SSL protocols over port 5989..
• From version 4.x onward, IBM’s SRA requires REST-based communication over port 7443. 

Using an outdated format like 10.x.x.x:5989 prevents SRM from successfully performing array operations like discoverDevices and syncOnce.

Log excerpt from sra.logs confirms the malformed format:

/opt/vmware/support/logs/srm/SRAs/sha256###/SRA-###/sra.logs:

2025-05-09 05:59:28,791 DiscoverDevices INFO - [verbose][ DiscoverDevices ]calling getSRAClient function for localStorageIP: [10.###.###.##:5989]
2025-05-09 05:59:28,791 DiscoverDevices INFO - com.ibm.cstl.hsg.sra.svc.SRAException: Wrong Address [10.###.###.##:5989]  format

Resolution

Workaround

• Update the Array Manager URL Format:

  • Navigate to SRM > Array Managers.

  • Update both Local and Remote Array Manager URLs to follow the correct format:  https://IPAddress:7443/rest.

    • Refer Document for more information: Edit Array Managers

• Run Discover Devices:

  • After updating the URLs, perform the Discover Devices operation.

  • Ensure the Array Pair Status shows Success.

• Retry Test Recovery:

  • Execute the Test Recovery workflow again.

  • It should now proceed without encountering the IP format error.

Additional Information

 

• IBM SRA 4.x no longer supports CIM-based communication.

• REST is now required for all replication operations:

  • Device discovery

  • Managing volumes and consistency groups

Refer for 3.7 SRA version: IBM Spectrum Virtualize Family Storage Replication Adapter

Refer for 4.2 SRA version: IBM Storage Virtualize and VMware: Integrations, Implementation and Best Practices