Setting new VMware Cyber Recovery connector failed with error "authentication is not configured. Contact Support"

Products

• VMware Live Recovery

Issue/Introduction

025-04-08T15:56:36.534+0000 [.grpc-default-executor-3512] 40e87087f14ae6 AuthService error: io.grpc.StatusRuntimeException: PERMISSION_DENIED: Invalid passcode format
        at com.datrium.irr.services.cloudview.auth.AuthService.failureHandler(AuthService.java:414)
        at com.datrium.irr.services.cloudview.auth.AuthService.lambda$new$0(AuthService.java:65)
        at com.datrium.irr.common.PasscodeManager$Passcode.checkCodeLength(PasscodeManager.java:260)
        at com.datrium.irr.common.PasscodeManager$Passcode.<init>(PasscodeManager.java:199)
        at com.datrium.irr.common.PasscodeManager$ExtendedPasscode.<init>(PasscodeManager.java:353)
        at com.datrium.irr.common.PasscodeManager.parseExtendedPasscode(PasscodeManager.java:126)
        at com.datrium.irr.services.cloudview.auth.AuthService.testPasscode(AuthService.java:328)
        at da.irr.cloudview.auth.AuthServiceGrpc$MethodHandlers.invoke(AuthServiceGrpc.java:1320)
        at io.grpc.stub.ServerCalls$UnaryServerCallHandler$UnaryServerCallListener.onHalfClose(ServerCalls.java:182)

Environment

VMware Live Cyber Recovery

Cause

• Invalid passcode used.
• Firewall block connection.

Resolution

• Verify if correct passcode was used.
• Check if Firewall rules are set as per article below:

System and Network Requirements for the Cyber Recovery connector.

Cyber Recovery connector Firewall Rules for a VMware Cloud on AWS Protected SDDC