vipdiagnostic log reported failure on "Cloud Connectivity from Validation Servers" portion
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vipdiagnostic log reported failure on "Cloud Connectivity from Validation Servers" portion

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Article ID: 396934

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Updated On:

Products

VIP Service

Issue/Introduction

A [reason=48; No connectivity to the cloud] error appeared in the log, and executing vipdiagnostic tool yielded a failure on "Cloud Connectivity from Validation Servers" test.

Cause

The content of the root.pem file is truncated and/or malformed.

Example of truncated certificated:

Resolution

Rebuild the root.pem file:

  • Navigate to the VIP_Enterprise_Gateway\conf folder and rename root.pem to root.pem.old 
  • Log into the VIP EG console. Navigate to Settings > Trusted CA Certificate.
  • Locate and delete any expired certificate from the list. Click Save, then Save again when prompted.
  • Restart the Symantec VIP Enterprise Gateway service and confirm a new root.pem was created. 
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