Use same LB URL for App and NSA

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Is it possible to use the same load balancer URL for both Clarity app and NSA service? 

Environment

All Supported Clarity Releases with Apache HTTPD or other loadbalancers

Resolution

• Clarity App service and NSA service are using the same application context /niku
• As such, it is not possible to set up the same LB URL for both, as some of the requests for both app and nsa will include /niku/app.

Broadcom Support recommends any of the below 2 options:

1. Not setting up CSA with load balancer - only access CSA with direct URL
   • You may use native https or keep nsa service down until you need to use it
2. Set up a separate LB URL for CSA with its own alias